One of the reasons why Costa Rica has recently exploded on the outsourcing scene is predominantly its Costa Rican bi-lingual, bi-cultural, highly educated workforce.  In many instances customers have no idea they are talking with someone in another country.  The English is almost perfect and the slight Hispanic accent would normally not lead someone in the US to assume that they are speaking to a Costa Rican.

The reason for this is that today, Costa Rica plays host to hundreds of online casinos and poker rooms. Initially Costa Rica was a convenient location in relation to the U.S., but as online gambling has become more of an international pastime that benefit has become less relevant. The country’s long history of live gambling certainly helps, but Costa Rica offers so much more than history and location. What really makes it the best of the best for Online Gaming and now Offshore Outsourcing is its widespread, reliable technology, educated workforce, and online gambling-friendly government.

When the U.S. government tried to tighten the control over Costa Rica’s online casino industry, Costa Rica stood its ground. Costa Rica filed an arbitration application with the World Trade Organization. While the WTO did not allow Costa Rica to reverse the UIGEA’s effect on American players, it did support Costa Rica’s right to host online gambling establishments. The country has virtually no restrictions on online gambling and as a result has become a haven for gambling industry figures seeking to avoid legal ramifications in the U.S.

The online gambling industry has directly created at least 10,000 jobs in Costa Rica while supplementing other related industries like telecommunications, software development, web design and construction. The online gambling industry generates tens of billions of dollars in revenue every year, and Costa Rica’s share is significant (though they’d like to make it more significant by creating a gaming tax).

In these unsure economic times, online gaming has not only remained stable but in several areas continues to grow. This makes Costa Rica’s Caribbean monopoly on online casinos a valuable asset; one we are sure the country will continue to cultivate and protect.

Thousands of Costa Ricans have worked in Call Centers, Data Processing Centers, US based satellite offices and of course Online Casino and Sportsbooks dealing directly with US clients and speaking only English every day while also being completely submerged in the US culture.  No wonder the logical choice for outsourcing your back office business functions is quickly being outsourced to Costa Rican Outsourcing Specialists. 

For the last 15 years the US lifestyle and culture has been ingrained in the lives of the Costa Rican and they openly welcome the cross cultural opportunity since it normally pays two to three time more than Costa Rican jobs.  This includes recent college grads that graduate from college and find themselves doing online customer service rather than working in a dental office or law firm because it simply pays better.  In Costa Rica if you speak American English and understand the US culture you can find a job in 24 hours!

By Omar Pinto

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Omar Pinto
omar@offshoresavingsolutions.com
Offshore Saving Solutions
310-928-3765